UPS Stinks

rip-off

Okay, yesterday I got a notice that the first attempt of a parcel UPS.

$54.66 is the value of the goods.

UPS wants to collect $40.50 (7.11 of that is tax).

The rest of the $40.50 is what they’re calling a brokerage fee.

NUTS

Further, the delivery notice has this listed as a COD charge and the lady on the phone is telling me cash is no good, I need to get a money order (I am on the phone with Brenda from the Brokerage Department).

Crap, another lineup and another bill (to get the @#$@#$ money order).

After some waiting the phone they are reducing my bill to 21.01. That’s the taxes and a smaller brokerage fee. I told her that I would only be home on Friday and she said that it would take that long by the time the paper is processed at her end so the next delivery attempt would be Friday.

If you take a look at the chart above which I came across while researching this, it says it should be somewhere between $7.00 (for a parcel that’s $20.01 to $40.00) and $19.45 (for a parcel that’s $40.01 to $100.00). This is greedy, sloppy behavior. The $40.50 must have been pulled out of their ass since it doesn’t correspond to the chart.

The operator explained that it’s all the shippers fault. When I bought the product, they should have told me about the broker fees of UPS and perhaps I should call them. As you can see by these statements, that is probably not true. I’m also betting that if you go on their Web site to get an estimate of a shipping cost that it will not tell you that they will roll out a ridiculous fee to the parcel recipient.

This is robbery. No more UPS for me after this.

Be aware that if you use UPS they may pull out some surprise brokerage fees.

I noticed that the status of the parcel was changed after I spoke on the phone:

Ottawa, ON, Canada 02/16/2011 17:36 The Delivery Change Request for this package was modified / The package is being held for intercept processing UPS will attempt delivery on the date requested
02/16/2011 17:30 A Delivery Change Request for this package will be completed / The package is being held for intercept processing UPS will attempt delivery on the date requested
02/16/2011 11:57 The driver was unable to collect funds on the 2nd delivery attempt. A 3rd delivery attempt will be made
Ottawa, ON, Canada 02/15/2011 13:08 The driver was unable to collect funds on the 1st delivery attempt. A 2nd delivery attempt will be made
02/15/2011 4:26 Out for Delivery
02/15/2011 2:45 Arrival Scan
Concord, ON, Canada 02/14/2011 20:24 Departure Scan
Concord, ON, Canada 02/12/2011 0:44 Arrival Scan
Ft. Erie, ON, Canada 02/11/2011 22:30 Departure Scan
02/11/2011 21:31 Import Scan
02/11/2011 15:55 Arrival Scan
Buffalo, NY, United States 02/11/2011 14:01 Departure Scan
02/11/2011 13:42 Arrival Scan
Ft. Erie, ON, Canada 02/11/2011 11:14 Package data processed by brokerage Waiting for clearance / Receiver’s customs broker has been assigned The shipment is now released to move in transit
Chelmsford, MA, United States 02/11/2011 4:14 Departure Scan
Ft. Erie, ON, Canada 02/11/2011 2:23 Registered with clearing agency / Shipment submitted to clearing agency
02/11/2011 2:23 Registered with clearing agency
Chelmsford, MA, United States 02/10/2011 23:49 Export Scan
Ft. Erie, ON, Canada 02/10/2011 22:36 Package data processed by brokerage Waiting for clearance
Chelmsford, MA, United States 02/10/2011 21:46 Arrival Scan
Leominster, MA, United States 02/10/2011 20:45 Departure Scan
02/10/2011 19:26 Origin Scan
02/10/2011 17:00 Pickup Scan
United States 02/10/2011 22:28 Order Processed: Ready for UPS

4 Responses to “UPS Stinks

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>