Okay, yesterday I got a notice that the first attempt of a parcel UPS.
$54.66 is the value of the goods.
UPS wants to collect $40.50 (7.11 of that is tax).
The rest of the $40.50 is what they’re calling a brokerage fee.
Further, the delivery notice has this listed as a COD charge and the lady on the phone is telling me cash is no good, I need to get a money order (I am on the phone with Brenda from the Brokerage Department).
Crap, another lineup and another bill (to get the @#$@#$ money order).
After some waiting the phone they are reducing my bill to 21.01. That’s the taxes and a smaller brokerage fee. I told her that I would only be home on Friday and she said that it would take that long by the time the paper is processed at her end so the next delivery attempt would be Friday.
If you take a look at the chart above which I came across while researching this, it says it should be somewhere between $7.00 (for a parcel that’s $20.01 to $40.00) and $19.45 (for a parcel that’s $40.01 to $100.00). This is greedy, sloppy behavior. The $40.50 must have been pulled out of their ass since it doesn’t correspond to the chart.
The operator explained that it’s all the shippers fault. When I bought the product, they should have told me about the broker fees of UPS and perhaps I should call them. As you can see by these statements, that is probably not true. I’m also betting that if you go on their Web site to get an estimate of a shipping cost that it will not tell you that they will roll out a ridiculous fee to the parcel recipient.
This is robbery. No more UPS for me after this.
Be aware that if you use UPS they may pull out some surprise brokerage fees.
I noticed that the status of the parcel was changed after I spoke on the phone:
|Ottawa, ON, Canada||02/16/2011||17:36||The Delivery Change Request for this package was modified / The package is being held for intercept processing UPS will attempt delivery on the date requested|
|02/16/2011||17:30||A Delivery Change Request for this package will be completed / The package is being held for intercept processing UPS will attempt delivery on the date requested|
|02/16/2011||11:57||The driver was unable to collect funds on the 2nd delivery attempt. A 3rd delivery attempt will be made|
|Ottawa, ON, Canada||02/15/2011||13:08||The driver was unable to collect funds on the 1st delivery attempt. A 2nd delivery attempt will be made|
|02/15/2011||4:26||Out for Delivery|
|Concord, ON, Canada||02/14/2011||20:24||Departure Scan|
|Concord, ON, Canada||02/12/2011||0:44||Arrival Scan|
|Ft. Erie, ON, Canada||02/11/2011||22:30||Departure Scan|
|Buffalo, NY, United States||02/11/2011||14:01||Departure Scan|
|Ft. Erie, ON, Canada||02/11/2011||11:14||Package data processed by brokerage Waiting for clearance / Receiver’s customs broker has been assigned The shipment is now released to move in transit|
|Chelmsford, MA, United States||02/11/2011||4:14||Departure Scan|
|Ft. Erie, ON, Canada||02/11/2011||2:23||Registered with clearing agency / Shipment submitted to clearing agency|
|02/11/2011||2:23||Registered with clearing agency|
|Chelmsford, MA, United States||02/10/2011||23:49||Export Scan|
|Ft. Erie, ON, Canada||02/10/2011||22:36||Package data processed by brokerage Waiting for clearance|
|Chelmsford, MA, United States||02/10/2011||21:46||Arrival Scan|
|Leominster, MA, United States||02/10/2011||20:45||Departure Scan|
|United States||02/10/2011||22:28||Order Processed: Ready for UPS|